Vicidial has a lot of great features out of the box to build forms and scripts for agents to follow. However, sometimes it is worth the time and investment to create custom web forms that can greatly improve the call flow, and help agents obtain more accurate data.
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In order to create a real time dynamic ip whitelist solution for a client I needed to be able to SSH into a pfSense fiewall using ColdFusion and kick off a few .sh files to update the firewall's ip whitelist. ColdFusion dosen't have the ability to ssh directly, but by using <cfexecute>, Putty and Plink you can get the job done.
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